if it exists is called steady-state probability that exactly $n$ customers are in the system.
The steady-state probabilities exist if
$$ \rho = \frac{\lambda}{s \mu} < 1 $$- $L$: expected number of customers in the system is $\sum_{n=0}^{\infty} n P_n$
- $L_q$: expected queue length is $\sum_{n=s}^{\infty} (n - s) P_n$
#Example
Suppose $\lambda = 6$ customers/hour and $\mu = 2$ customers/hour
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If there is one server $s = 1$ then $\rho = \lambda/s\mu = 6/1 \cdot 2 = 3 > 1$ and steady-state will never be reached, queue length will increase to infinity in the long run.
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If there are four servers $s = 4$, then $\rho = \lambda/s\mu = 6/4 \cdot 2 = 3/4 < 1$, the queue will reach steady state and $L$ is finite.